Your questions, answered friendly

With over 70,000+ Users and counting, FROM US 2 EU is the most complete and trusted  purchase and shipping service of the world.

How can I place an order via From US 2 EU?

Send us an email at ellen@fromus2eu.com and let us know what products you are interested in. We will always reply within 24 hours. You can also contact us via Facebook or fill out the ‘contact form’ on our website.

What kind of information needs to be in the email?

Be as specific as possible! Let us know from which website you would like to order, and specify each item you are interested in, including color, size and quantity. It is always very helpful to send us the URL link(s) so we can be certain we are sending you a quote for the right product.

How do I pay after I placed an order?

You can transfer the total order amount to our Dutch Bank Account or you can transfer the funds through Paypal. If you wish to pay by credit card we can provide you with a Paypal invoice that you can pay with the credit card of your choice.

When does my order ship?

As soon as we have received your payment we will process your order. Usually we are able to ship orders out within 3 to 7 days after receipt of your payment unless one or more of the items you ordered are backordered or special order.

How long does it take due my order is home?

Depending on the carrier you  have chosen for the shipment of your goods delivery times can vary from 3 to 14 days. Fedex Priority will reach the destination in 2 to 3 days. USPS is usually a little bit more economical but can take up to 2 weeks to deliver your package.

How is my package delivered?

Your package will be delivered to your door by Fedex, UPS, DHL or USPS.

Can I track and trace my order?

Yes, we will always send you the tracking information for your package so you can follow the shipment at all times.